When will my order ship?


PLEASE NOTE: It's been a while, since we first wrote a Covid-19 update in March 2020, but in a year when no one was leaving their home or getting dressed, we have downsized, so, we will not ship orders in 24 hours always. Most orders ship within 24 hours, Wednesday-Friday.

We are closed Mondays and Tuesdays. Orders placed on these days will be processed and shipped on Wednesdays. Please do not order expedited shipping on those days with the expectation that they will be processed and shipped until Wednesday. All other orders, placed Wednesday-Sunday will be processed and shipped within 2 days of order.

What are my shipping options?

$9 USPS Flat Rate Shipping within the Continental US (excludes Hawaii and Alaska)

  • Typically delivered within 2-10 business days for orders placed Monday-Friday by 12 pm PST
  • Delivery takes place Monday-Saturday. (Not on Sundays)
  • Orders placed on Saturday/Sunday or holidays will ship Monday or the day after the holiday

$10 UPS Flat Rate on Ground Shipping on orders under $250 (excludes Hawaii and Alaska)

  • Typically delivered within 2-10 business days for orders placed Monday-Friday by 12pm PST
  • Delivery takes place Monday-Friday. (Not on weekends or holidays)
  • UPS Orders cannot be delivered to PO boxes

FREE UPS Shipping on all orders over $250

$40 UPS Flat Rate on Ground Shipping to Hawaii and Alaska

  • Typically delivered within 2-10 business days for orders placed Monday-Friday by 12pm PST
  • Delivery takes place Monday-Friday. (Not on weekends or holidays)
  • Orders cannot be delivered to PO boxes.
  • And, no, they don’t drive to Hawaii, we’re not sure why they call it “ground.”

Do you offer expedited shipping?

No orders will be processed on Mondays or Tuesdays as we are still closed due to Covid-19 on those days, so please do not order expedited shipping on those days!!

Yes. See below.  If you live in California most orders will arrive within 2 days without expedited shipping.

Do you ship internationally?

Due to Covid-19 and the delays caused by it we currently are not shipping internationally. We will update this as soon as it is available. 

Where is my order shipping from?

We ship out of California. If you live in CA pretty please do not ship 2 Day Air as your parcel will never see the inside of a plane.

How long will it take my order to arrive?


Ground delivery generally takes from 2 to 10 business days depending on where you are: West Coast usually takes 2-4 days. Traveling east, it will take anywhere from 2-10 days depending on where you are and what shipping you select.

Please keep in mind that UPS does not deliver on weekends, even for rushed shipping options, so if you place a “Next Day Air” order Thursday after business hours, or Friday, it may not arrive to you until Monday.

      Do you charge tax?

      • Orders shipped within California will be charged sales tax. It's the law.
      • Outside CA, we will not charge sales and use tax.  Also, the law.

      Is there something we missed?  Send us a note, hello@momstheword.com and we'll get back to you ASAP. 

      Can I return my online order?

      Yes! We wish we could say that we always get it right, and IRL in our physical stores we almost always do... but, online is harder, that’s just a fact.

      • Please include your name and order number with any  returns
      • Click here for our RETURN FORM
      • Please look at garment prior to returning it. Any items returned must be unworn, in its original and resalable condition-inside and out need to be clean; in its original packaging if packaged and with all tags attached. We sell only brand new merchandise, if your return requires dry cleaning we will not be able to process the return. 
      • Send it back to us within 21 days of original receipt date for a full refund. If we receive your return after 21 days of original receipt date, a 25% restocking fee will be charged and deducted from your final credit.
      • If you received a discount based on a multiple item purchase, your refund may reflect that discount. If you received a free item as part of a multiple item purchases and are returning one item paid for in full and keeping the free or discounted item, your refund will reflect that as well.
      • Items with additional mark downs on a Clearance are Final Sale.  No returns,no exchanges, no exceptions.
      • Have a gift you wish to return? Just email us.  We can issue a Gift Card or refund the purchaser's credit card. 

      How do I return my order?

      COVID-19 Note:

      We strongly advise insuring your return as the shipping systems seem to be extra busy and we cannot process a refund on anything which we have not received and we cannot be responsible for UPS or USPS. We love and trust our local USPS and UPS folks-shout out to all of them, we miss you! (Particularly Daniel in SF who often walks in and says "What's the Word?" (pause) "Mom's the Word!")

      We are happy to extend the return time on all non-sale items, just shot n e-mail to the above. If you are near one of our stores and wish to wait and bring it in when IRL involves being in a physical location no need to do anything but keep your eyes out for reopen date:). We will be unable to process returns past 30 days from re-open date. 

      Can I return my online order at one of your stores?

      Yes. You can drop off your online order to one of our stores along with a completed return form and we will process your refund or you can pick up a different size or style..

      What happens when you receive my return?

      We strive to process your returns as quickly as we do your orders. Your card will be credited as soon as we receive and process the return. Some credit card companies take longer to process refunds than they do to process sales. If you do not see the credit after you have received an email from us stating that the return has been processed you can feel free to contact us, but, really, if you received an email notification of a refund we have done our part and you will have to call your bank or credit card company.

      Can I exchange my online purchase?

      If you would like the same item in a different size please return the size originally purchased and place an order for the size that you want. If you consulted with us via hello@momstheword.com or texted 415.441.8261 prior to placing the original order and we missed the mark we will very happily waive the shipping, just let us know that you are sending it back.   There is no way to "set aside" a size online while awaiting your return, and you get your new properly fitting piece sooner:)

      What is your in-store exchange policy?

      • Items purchased in our shops-where you can try things on and discover what styles and sizes work on your new and changing silhouette-when in new condition with tags attached can be exchanged within 14 days for an item or items of equal or greater value, or exchanged for a Gift Card which can be used at our brick and mortar shops or online.
      • Gift Cards never expire.
      • All Sale items purchased in store (anything which you purchased for any sum less than the original price) are final sale-no exceptions.
      • Evening wear may be exchanged for size only.
      • Intimates are final sale.
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