• When will my order ship?

     

    Most orders placed Thursday-Sunday, when the shop is open, will ship same or next day.  Orders placed Mon-Wed will ship Thursday.

    What are your SHIPPING OPTIONS? 

    Things are still not back to pre 2020, but they are closer:).  We are grateful to all of our wonderful UPS drivers and their colleagues.  Shout out to Karloff and his family, who has been our trusted UPS driver in SF for years!

    $9 UPS Flat Rate on Ground Shipping on orders under $250 within the Continental US

    • Typically delivered within 2-10 business days for orders placed Thursday-Friday by 12 pm PST
    • Delivery takes place Monday-Friday. (Not on weekends or holidays)
    • UPS Orders cannot be delivered to PO boxes

    $9 USPS Flat Rate Shipping within the Continental US, Hawaii and Alaska

    • Typically delivered within 2-10 business days for orders placed Thursday-Friday by 12 pm PST
    • Delivery takes place Monday-Saturday. (Not on Sundays)
    • Orders placed on Saturday/Sunday or holidays will ship Monday or the day after the holiday

      FREE UPS Shipping on all orders over $250 within the continental US

      $50 UPS Flat Rate on Ground Shipping to Hawaii and Alaska

      • Typically delivered within 2-10 business days for orders placed Monday-Friday by 12pm PST
      • Delivery takes place Monday-Friday. (Not on weekends or holidays)
      • Orders cannot be delivered to PO boxes.
      • And, no, they don’t drive to Hawaii, we’re not sure why they call it “ground.”

      Do you offer expedited shipping?

      Yes. And. Due to the impact of the pandemic we are only shipping on Thursdays, Fridays and Mondays. See below.  If you live in California most orders will arrive within 2 days without expedited shipping. 

      Where is my order shipping from?

      We ship out of California. If you live in CA pretty please do not ship 2 Day Air as your parcel will never see the inside of a plane.

      How long will it take my order to arrive?

      Ground delivery generally takes from 2 to 10 business days depending on where you are: West Coast usually takes 2-4 days. Traveling east, it will take anywhere from 2-10 days depending on where you are and what shipping you select.

      Please keep in mind that UPS does not deliver on weekends, even for rushed shipping options, so if you place a “Next Day Air” order Thursday after business hours, or Friday, it may not arrive to you until Monday.

      Do you charge tax?

      Orders shipped within California will be charged sales tax. It’s the law. Outside of CA, we will not charge sales tax. Also, the law.

      Do you care about the environmental impact of shipping?

      Yes, we care very much about the earth that we are leaving to our children. UPS shipments are sent Carbon Neutral (costs us an extra 5 cents, which seems worth it to us, and we do not pass this on to you).

      Please do not expect your delivery to arrive in a perfect new box—we recycle and reuse. However, if you are ordering a gift to be shipped, the gift box will be pretty and perfect. :)

      I have more questions.

      How do I get in touch with you?

      We love to hear from you!

      Text us Thursday-Sunday 12-5 PST 415.441.8261

      Send us a note at hello@momstheword.com

      Can I return my online order?

      Yes! You can. We wish we could say that we always get it right, and we are delighted to offer you 3 shops to take the time and space to try things on.... but, not everyone can get there and  online is harder, that’s just a fact. 

      • Click here for Return Form
      • Any items returned must be unworn, in its original and resalable condition; in its original packaging if packaged and with all tags attached. 
      • Send it back to us within 21 days of original receipt date for a full refund. If we receive your return after 21 days of original receipt date, a 25% restocking fee will be charged and deducted from your final credit.
      • If you received a discount based on a multiple item purchase, your refund may reflect that discount. If you received a free item as part of a multiple item purchases and are returning one item paid for in full and keeping the free or discounted item, your refund will reflect that as well.
      • Items on Clearance are Final Sale.  No returns,no exchanges, no exceptions.
      • Have a gift you wish to return? Just email us hello@momstheword.com.  We can issue a Gift Card or refund the purchaser's credit card. 

      How do I return my order?

      COVID-19 Note:

      We strongly advise insuring your return as the shipping systems seem to be extra busy and we cannot process a refund on anything which we have not received and we cannot be responsible for UPS or USPS. We love and trust our local USPS and UPS folks-shout out to all of them, we miss you! (Particularly Daniel in SF who often walks in and says "What's the Word?" (pause) "Mom's the Word!")

      SHIP RETURNS TO::

      Mom's the Word: Returns
      3385 Sacramento St. San Francisco CA, 94118

      Can I return my online order at one of your stores?

      Absolutely! You can drop off your online order to one of our stores (check for Covid hours) and we will process your refund or you can pick up a different size or style..

      What happens when you receive my return?

      We strive to process your returns as quickly as we do your orders. Your refund will be applied to method of payment for your order, so, if you paid with a Credit Card, the funds will be returned to you card,  if your order was paid with a gift card the funds will be returned to Gift Card . Your card will be credited as soon as we receive and process the return. Some credit card companies take longer to process refunds than they do to process sales. If you do not see the credit after you have received an email from us stating that the return has been processed you can feel free to contact us, but, really, if you received an email notification of a refund we have done our part and you will have to call your bank or credit card company.

      Can I exchange my online purchase?

      If you would like the same item in a different size please return the size originally purchased and place an order for the size that you want. There is no way to "set aside" a size online while awaiting your return, and you get your new properly fitting piece sooner:)

      If you consulted with us via hello@momstheword.com or texted 415.441.8261 prior to placing the original order and we missed the mark contact the stylist who you consulted with.   

      What is your in-store exchange policy?

      • Items purchased in our shops-where you can try things on and discover what styles and sizes work on your new and changing silhouette-when in new condition with tags attached can be exchanged within 14 days for an item or items of equal or greater value, or exchanged for a Gift Card which can be used at our brick and mortar shops or online.
      • Gift Cards never expire.
      • All Sale items purchased in store (anything which you purchased for any sum less than the original price) are final sale-no exceptions.
      • Evening wear may be exchanged for size only.
      • Intimates are final sale.
    You have successfully subscribed!
    ico-collapse
    0
    ic-cross-line-top
    Top
    ic-expand
    ic-cross-line-top