Can I return my online order?

Yes! You can.

We wish we could say that we always get it right, and we are delighted to offer you 3 shops to take the time and space to try things on.... but, not everyone can get there and  online is harder, that’s just a fact. 

  • Please include your name and order number with any  returns
  • Click here for our RETURN FORM
  • Please look at garment prior to returning it. Any items returned must be unworn, in its original and resalable condition-inside and out need to be clean; in its original packaging if packaged and with all tags attached. We sell only brand new merchandise, if your return requires dry cleaning we will not be able to process the return. 
  • Send it back to us within 21 days of original receipt date for a full refund. If we receive your return after 21 days of original receipt date, a 25% restocking fee will be charged and deducted from your final credit.
  • If you received a discount based on a multiple item purchase, your refund may reflect that discount. If you received a free item as part of a multiple item purchases and are returning one item paid for in full and keeping the free or discounted item, your refund will reflect that as well.
  • Items with additional mark downs on a Clearance are Final Sale.  No returns, no exchanges, no exceptions.
  • Have a gift you wish to return? Just email us.  We can issue a Gift Card or refund the purchaser's credit card. 

COVID-19 Note:

We strongly advise insuring your return as the shipping systems seem to be extra busy and we cannot process a refund on anything which we have not received and we cannot be responsible for UPS or USPS. We love and trust our local USPS and UPS folks-shout out to all of them, we miss you! (Particularly Daniel in SF who often walks in and says "What's the Word?" (pause) "Mom's the Word!")

Can I return my online order at one of your stores?

Absolutely! You can drop off your online order to one of our stores along with a completed return form and we will process your refund or you can pick up a different size or style..

What happens when you receive my return?

We strive to process your returns as quickly as we do your orders. Your card will be credited as soon as we receive and process the return. Some credit card companies take longer to process refunds than they do to process sales. If you do not see the credit after you have received an email from us stating that the return has been processed you can feel free to contact us, but, really, if you received an email notification of a refund we have done our part and you will have to call your bank or credit card company.

Can I exchange my online purchase?

If you would like the same item in a different size please return the size originally purchased and place an order for the size that you want. If you consulted with us via hello@momstheword.com or texted 415.441.8261 prior to placing the original order and we missed the mark we will very happily waive the shipping, just let us know that you are sending it back.   There is no way to "set aside" a size online while awaiting your return, and you get your new properly fitting piece sooner:)

What is the In Store Exchange Policy?

  • Items purchased in our shop can be exchanged (with tags attached in brand new condition) within 14 days for an item or items of equal or greater value, or exchanged for a Gift Card which can be used at our brick and mortar shops or online.
  • Gift Cards never expire.
  • All Sale items purchased in store (anything which you purchased for any sum less than the original price) are final sale-no exceptions.
  • Evening wear may be exchanged for size only.
  • Intimates are final sale.
  • We are committed to offering women an in store experience where items can be tried on, where pregnant women and new moms can have fun and discover what styles and sizes work on their new, woohoo, body by baby!
  • We would be unable to continue to offer the in shop experience if it was to be used as a showroom for online purchases. 
  • We are committed to offering women an in store experience where items can be tried on, where pregnant women and new moms can have fun and discover what styles and sizes work on their new, woohoo, body by baby!
  • We would be unable to continue to offer this in store experience if it was to be used as a showroom for online purchases. 
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