Returns

Can I return my online order?

  • Yes!  We wish we could say that we always got it right, and we usually do, and in our physical stores we almost always do... but, online is harder, that's just a fact. 
  • Send it back to us within 21 days of original receipt date with the return form filled out. Your card will be credited as soon as we receive and process the return.  Some credit card companies take longer to process refunds than they do to process sales.  If you do not see your credit after you have received your e-mail from us stating that the return has been processed you can feel free to contact us, but, really, you will have to call your bank or credit card company.  We strive to process your returns as quickly as we do your orders.
  • If we receive your return after 21 days of original receipt date, a 25% restocking fee will be charged and deducted from your final credit.
  • You can also drop off your online order to one of our stores along with a completed return form. Web management will be contacted, your return will be processed and your credit card refunded within 72 hours.
  • It might seem obvious, so, forgive us, but merchandise must be unworn; in it's original and resalable condition; in it's original packaging if packaged and with all tags attached. 
  • Evening wear may be exchanged for size only.
  • All Sale items (anything marked at a price lower than it's original price)are FINAL SALE-no exceptions.

What is your in-store exchange policy?

  • Items in new condition with tags attached can be exchanged within 14 days for an item or items of equal or greater value, or exchanged for a store credit which can be used at our San Francisco store, Palo Alto store or Los Angeles store. Store credits never expire.
  • All Sale items (anything which you purchased for any sum less than the original price) are final sale-no exceptions.
  • Evening wear may be exchanged for size only.
  • Intimates are final sale.

Where do I send my online return?

  • Please send your return to: Mom's the Word: Returns 7952 W. Third Street Los Angeles, CA 90048. If you happened to throw away the return form, no fear! Just click here and print one from home.

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